Overview

AudioCodes empowers service providers worldwide with scalable, secure and certified voice infrastructure. Operating in over 100 countries, our solutions support multi-UCaaS environments, enabling seamless delivery of voice services across platforms like Microsoft Teams, Cisco Webex Cloud Connect and Zoom Provider Exchange. Our voice solution for service providers are powered by the AudioCodes Live Platform, a multi-tenant, white-label SaaS solution. Live Platform is designed to simplify UCaaS onboarding, automate service delivery and reduce operational costs, while enabling rapid time-to-revenue for PSTN connectivity as well as for innovative new revenue streams with AI-powered voice applications designed to enhance employee experience (EX) and customer experience (CX). Leveraging the vast expertise of AudioCodes Professional Services, partners can efficiently deliver these value-added services including:

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Microsoft Teams Direct Routing enables enterprises to connect their Teams deployment and contact centers or legacy voice platforms to the PSTN or SIP trunk providers via a certified session border controller (SBC). Customers deploying Teams Direct Routing can adopt a bring-your-own-carrier (BYOC) approach to benefit from existing customer-carrier agreements. It also facilitates co-existence with legacy voice, UC and Contact Center platforms as enterprises migrate to cloud-based solutions. Provisioning automation and Lifecycle management tools combined with Azure cloud infrastructure and certified SBC devices, streamlines the process of becoming a certified PSTN provider. For more information, see here.

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Microsoft Operator Connect Accelerator: AudioCodes is an Operator Connect Accelerator Partner that allows service providers to instantly meet the verification and requirements needed to deliver a successful Operator Connect service. The deployment includes Operator Connect API integration, operator verification, a multi-tenant Onboarding and management portal, analytics, and 24/7 support via AudioCodes NOC. For more information, see here.

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Zoom Provider Exchange: White-label, multi-tenant SaaS solution that enables service providers to rapidly onboard their customers to Zoom Provider Exchange Bring Your Own Carrier (BYOC). The service accelerates the integration and onboarding of new service providers and enables them to become Zoom Provider Exchange partners. For more information, see here.

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Webex Cloud Connect: White-label, multi-tenant SaaS solution that enables Service Providers to rapidly qualify as Cisco-certified provider of Webex Cloud Connect. For more information, see here.

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Contact Center for Microsoft Teams: Microsoft Teams has emerged as a powerhouse for enterprise communications, but its potential extends to contact center functionalities as well, as organizations look for ways to consolidate their unified communications (UC) and customer experience (CX) platforms. AudioCodes offers a lightweight, Teams-certified contact center that perfectly complements our broad UC voice solutions to deliver a unique consolidated Teams calling and omnichannel contact center offering for our customers. For more information, see here.

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Voca CIC Service: Microsoft Teams Contact Center Built in Azure is an AI-first, omnichannel, Microsoft-certified contact center with Azure-native integration for Microsoft Teams. A lightweight design enables rapid deployment and scalability. Voca CIC leverages the trusted reliability of Microsoft Teams Phone and the flexibility of a usage-based subscription model. Its key features include conversational IVR capabilities to create intelligent virtual agents (IVA) using intuitive drag-and-drop call flow designer. Using simple voice requests, main line call flows can be instantly automated creating a highly efficient customer experience. Voca CIC easily scales CX capabilities to every Teams user across the company — for the main service desk or departments beyond the contact center. Fo more information, see here.

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Interaction Insights: A next-generation, cloud-based SaaS solution for recording calls in Microsoft Teams environments. Ideal for use cases such as regulatory compliance, quality assurance, malicious call handling, and convenience recording our SmartTAP service is simple to deploy and manage. Its ease of use and cost-effective pricing plans make it suitable for a broad range of industries including finance, government, healthcare and energy.

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Meeting Insights: Securely captures every discussion, highlights key moments and decisions, and turns conversations into actionable knowledge and coordinated workflows helping leaders streamline processes and keep the entire organization aligned. Meeting Insights is built with enterprise-grade isolation, encryption, and transparent controls to protect confidentiality at every layer without limiting collaboration. From access and storage to AI processing, organizations retain full control over data ownership, where data resides, who can access it and how it is governed. Meeting Insights goes beyond agendas and recording systems to securely capture every public meeting, highlight key discussions, decisions, and actions, and transform them into clear, compliant records. With AI-powered meeting intelligence, local governments streamline workflows, ensure regulatory compliance, and deliver transparent meeting documentation that builds public trust.For more information, see here.

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Microsoft Teams Rooms, Devices and Business Phones:Live Platform provides a wide and versatile portfolio of Microsoft-certified meeting room solutions, business phones and personal collaboration devices delivers top-notch meeting experiences with exceptional video and voice quality in any meeting space in the hybrid work environment and a powerful lifecycle management tool. For more information, see here.

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Hybrid Entities: You can remotely manage On-premises devices from the Live Platform. These devices include Legacy devices or IP-PBX or local PSTN breakout devices. For example, SBC, Media Packs or SBA devices.